Zack McKool

Review of Starwood Hotels & Resorts Worl...

Absolutely the worst hotel I have ever stayed at. ...

Absolutely the worst hotel I have ever stayed at. Asked for them to charge a company card that they had on file and they charged my personal card. Tried to call them four different times a few weeks apart and they said accounting would fix it - they never did. Did a charge back through my credit card company because they thought they should charge BOTH cards for the same room. They never responded to my credit card company for over 3 months and then the charge got put back on my personal account, called my credit card company and they said the hotel was not responding and that they would handle it. Absolutely the worst hotel in Dallas from my experience, save yourself the head ache and DO NOT STAY HERE.