Fainareti Oikonomopoulou

Review of AKS Porto Heli Hotel

We arrived at the hotel, checked in, were informed...

We arrived at the hotel, checked in, were informed about the restaurant, spa etc. No one informed us that the elevator at the back of the building was not working !!! As a result we were locked in, with two young children crying and a mother with a heart problem !!! Worst of all, neither the elevator phone nor the safety light worked. In the dark 20 minutes, with intolerable heat, we expected someone to hear our voices but nothing !!! Fortunately we remembered our cellphone and had a signal and informed the reception that we were locked in the elevator. Our maintainer pulled out after a total of 40 minutes. When we went to the front desk for complaints we were not even offered a glass of water and while we asked six carriers to speak to the manager, an employee called us to tell us that we were having drinks at the bar in the evening paid for the hassle. We didn't even use it because it wasn't our goal but to hear from the manager's mouth why the elevator safety rules were not being adhered to and why, since they know it doesn't work, they don't sign up. Moderate food, no variety, room clean, staff polite, water park suitable for children over eight years old which is not mentioned in the reservations. The spa takes place in a pool tent with a lot of noise and of course no air conditioning. Mr. Jeremiah is doing a very nice program. Toys with strawberries are not suitable for children up to five years old.