L

I was satisfied with the initial customer service....

I was satisfied with the initial customer service. It was a quick drop off process and they even drove me to work. It was there to have the oil changed & a recalled part replaced. As with most dealership services, they try to sell you their parts & service. However, in this instance I felt like they were attempting to hustle me. The representative who called said my 'tires appeared to be okay' and my front wipers 'may last another month' My tires were replaced in May 2016 and the wipers in March 2016. IF they are going to try and sell products and services, they need to be a little more knowledgeable of the car they are calling about.----FOLLOW UP UPDATE: Gainesville GMC contacted me to apologize for issues. They are definitely dedicated to customer satisfaction and service. This is the first time I have been contacted to rectify an issue following a not so great review. Thanks to Gainesville GMC for stepping up and changing my opinion :)

Comments:

No comments