Even though they have obviously a very broad selec...

Even though they have obviously a very broad selection of camera gear and the staff is generally friendly, I find that their knowledge on scanners, printers, and paper to be exceptionally lacking. I asked about printer profiling and the response I got was "What?" I asked about their return policy because I am trying to figure out which of two scanners works best for my needs, and their response was "We do not accept returns." When I asked about printing on watercolor papers, nobody had a clue. I started to ask several more advanced questions and was met with blank stares and absolutely zero curiosity to know what I was asking about, in spite of the fact I have worked in print and design for 20 years and yes, I do actually know what I am talking about.

I prefer to shop locally and was prepared to spend about $500 today on scanner, software, and paper in spite of the fact everything I needed was cheaper online. But with Precision not even having a return policy, I will have to make my purchase from an online store that at least will let me return the scanner if it turns out to be a useless brick. I have a very particular type of need for my scanner that isn't something you can test without trying it out first, and I have NO desire to potentially flush $200 down the toilet. I would even buy a more expensive scanner if the first two won't work. I was VERY happy to give Precision Camera my money if they'd let me actually figure out what scanner works best for my needs. Oh well.

How can you be a photography store and not know anything about printer profiling???? Boggled. If you sell printers and scanners and paper, you really should know your products better. Scanners are about more than DPI, and I am pretty sure nobody knew what I was talking about when I brought up dot gain.