A most unpleasant experience!

A most unpleasant experience!
I called 24 hours before to prevent and cancel a night in this hotel, because my assistant had, in good faith, made a reservation 10 days before, without knowing of the SNCF strikes the day after the reservation, which prevents me from traveling to the capital.
I therefore ask to postpone by a few days, even with a supplement, which is what most quality hotels in Paris do, when there are strikes (this is called customer service). I spend at least 30/40 nights a year in a hotel in Paris and the 2/3 times this has happened to me, we have always found a solution.
There I came across an extremely disagreeable person on the phone, almost haughty, who did not try to find a solution for a single second, speaking to me in a completely unbearable tone, like a "lesson giver".
So with such a welcome, you can be sure that you will never see me again, and that I will not give you a good press!