I have very mixed feelings about my stay at the Po...

I have very mixed feelings about my stay at the Pointe Hilton Tapatio Cliffs Resort. I'll start with the goods. The staff members are all very friendly and unfailingly polite. The servers out by the Falls complex are prompt and polite. When I made my reservation online through Hilton's website, I selected a Falls View suite, which was a little pricier because of the proximity to the Falls. I called the hotel to make sure I was getting what I thought, and the staff member was very helpful. I explained I have some mobility issues and that I needed to try to be mostly level with the pool complex. He assured me I was. When we checked in, our room was definitely right by the complex, but it was up a steep hill. We ended up having to switch rooms (which, again, staff was very polite and accommodating). We ended up with a suite by the Family Pool which is also very close to the Falls complex. My walk was much shorter and over much more even terrain. The pools are open early and stay open late, so that's a real bonus. The pools at the Falls are cooled, so they are very refreshing. The bad aspects are this: I ended up paying the same amount for a room with a view of a concrete wall. The rate was not adjusted. The beds were NOT Hilton quality at all. They felt more like Motel 6 beds, which was a real bummer. The couches in both rooms we had were stained and the AC in the second room really struggled. Lastly, the pools (all of the ones we saw) did not have enough seating or umbrellas. There is definitely more room to get additional chairs and umbrellas for the pool goers. At no point did the pools feel overcrowded, even though every chair was full, so I know there is more capacity to be had.