theresa venson

Review of National Lumber

My contractor recommended National Lumber Company ...

My contractor recommended National Lumber Company for our kitchen cabinet purchase. From the start it was a disaster. Our designer was Alison Birks; she was horrible. She constantly kept asking what our budget was. My husband said we will purchase what we like. After we selected our cabinets; she said the knob were expensive; we could probably get cheaper ones from Amazon. Very condescending. We asked if they sold the ones in the showroom; if so, that is what we wanted. We were in the showroom for over two hours , so I felt there was a problem. The cabinets arrived 3 weeks earlier than she said, so by the time we were ready for the install, that s when we noticed the problems. I have four double spoon drawers. Why? I was suppose to receive an upper 48 in cabinet and a lower 48 inch cabinet with a pegged plate drawer. I received an two 24 in lower cabinets. I called on 10/16/20 asking for the status of the pegged plate drawer; she said she would order it. Fast forward to 10/30/20, I called at 9:22 am, left a detailed message asking her to call me back. Why? I received two pegged plate drawer inserts THAT DOSEN T FIT IN MY CABINETS. And SHE NEVER RETURNED MY CALL. Did she not read her own drawings for the layout? Or she just doesn t care. So hopefully someone other that Alison Birks will read this, call me and get it straight.$8,000 may not be a lot to them, however I wanted my dream kitchen and I can t seem to wake up from this nightmare.