Shelley Revering

Review of Grand Velas Riviera Nayarit

Our visit to Gran Velas was excellent until we wer...

Our visit to Gran Velas was excellent until we were packing up to go home. I had boughten a few gifts for my granddaughter to be and a couple of dresses as well. When I went to pack the gifts the morning we were to leave, the gifts were no where to be found. I approached the concierge and was told there was a process they follow and they take these things seriously. Our bus was waiting so I had to do it quite quickly. I got an email right away letting me know they would be looking into it. That was February 25 and today it is March 6 and I have not heard a word back from them!! We used the safe while we were there. I would suggest using the safe for any of your purchases and valuables or wait until your last day of vacation to make your purchases to bring home. Otherwise the resort was awesome!