Called to book a second adjoining room and I was t...

Called to book a second adjoining room and I was told that could only be done on site. Booked the second room onsite (traveling with minor children) received keys for the first room on the 10th floor, 4 hours later they tried to give me the second room 2 floors away. Very nice front desk person did the best they could and at least found 2 new rooms on the same floor (not ideal but now it is late). Then one of the rooms has crumbs in the sheets and hair all over the bathroom floor. Went down to speak with a manager..... still trying to get this situation fixed for the rest of our stay.