sam donahue

Review of Olum's of Binghamton

Purchased a medlift recliner in 2014 ,paid extra f...

Purchased a medlift recliner in 2014 ,paid extra for a supposed to be lifetime warranty as explained by Olums salesman ,frame broke several times arms came loose they repaired but still not right,stuffing flattened out they tried to refill it ,found out later frame actually has a life time warranty from manufacturer ,so they basically sold me extra warranty for something I didn't need from Montage another backsliding vendor ,leather like material is separating and peeling off in big chunks ,was told by an Olums employee to throw a slip cover over it and material to repair was no longer available after they had the chair in their shop for three weeks ,I called manufacturer myself said they have material ,Olums said after I contacted them I would have to pay labor ,Olums nor Montage accept responsibility for anything ,no call back to me after several calls still dont have a labor cost which should not be my responsibility anyway ,only want your money upfront ,no quality service after the sale you dont exist if it costs them money to make it right and do the right thing ,this was a expensive lift chair for a handicapped person ,lots of smoke but no reliable action here ,you loose you customers one at a time same way you get them ,hint stop selling cheap furniture at expensive prices it will end up haunting you