I visited the zoo on a Thursday having missed plac...

I visited the zoo on a Thursday having missed place my membership card. Customer service representative was extremely polite and helpful, emailing me a temporary pass immediately. I rarely visit the zoo and or the five parks that I'm allowed to visit with my membership. But I don't mind, for it allows me to support their wonderful work. I'm from a very small island in the Caribbean and our zoo leaves a lot to be desired. Since the zoo is so large we plan to visit again to see the other parts.
The zoo was very clean, the staff very helpful and friendly escorting us to areas for additional help. I also felt safe with the NYPD presence. My grandson wanted to take a picture of the cops, and the cop offered my grandson to take the picture with them. With membership which I would highly recommend I didn't have to pay for the items I heard other visitors complained about, in addition it's a big tax deduction. A resounding heartfelt applause to CEOs, Directors, Managers and Staff - job well done!!!