I actually purchased my car here, and had a decent...

I actually purchased my car here, and had a decent enough experience. However, a recent service experienced has left me exceptionally frustrated. My car was recently subject of a manufacturer recall, and when trying to get the issue taken care of I thought first to return to Bob Allen. My first attempt to schedule my vehicle for service was a joke. I called the dealership, was greeted by a receptionist who directed my call to service. After being transferred, I spoke to someone for a few moments about the issue who then informed me he'd need to transfer me to someone who deals with recalls. So, after a few rings my call ended up back with the receptionist, asking how she could direct my call. After repeating myself, now for the 3rd time, I got ahold of the seemingly correct person. This individual informed me that they did not have the necessary parts on hand, and that they were expecting a shipment but the part would be in the next 7-10 days. The conversation ended with me leaving my number with the individual understanding that they would call be after those 7-10 days.

The call never came. Annoyed, I elected to instead call Shawnee Mission Ford and was greeted by there receptionist. After explaining my needs (now to a 4th Ford employee) my call was transferred to there service department. Par for the course, the phone rang until I was disconnected. I'm not an unreasonable person, I understand mistakes happen, I don't want to be held 100% to every promise I make in my job, so I decided to call Bob Allen back.

Bob Allen's service department actually answered their phone, and after explaining my needs again (7th time, counting the receptionist) I finally got the service scheduled for the following Friday. On the day of service, I dropped my vehicle off at 7am, got a lift home from my wife, and spent the day working from home. Around 3PM, while on a conference call for work, I noticed my phone ringing with a 'Private Number'. Because I was already busy and figured Bob Allen was just calling to inform me my vehicle was ready to pick up I just let it ring.

It wasn't until around 5:30 that I could bum a ride over to pick up my car. When I arrived I was told "oh yeah, I tried to call you, we didn't have the part". So my car sat onsite at BA from 7 AM to 5:30 PM without a single thing being done to it. I got one phone call from a private number (after 3pm) without a message to explain the mishap. The Ford employee literally said to me: "I don't know what to say about that one. Do you want me to run it through the wash?" No recommendation on next steps, nothing. Radioed whoever to bring my car up, and left me to it.

Let alone their failure to understand their own inventory and ensuring they have the materials on hand before a customer arrives, fast forward a week and my car has now died twice while driving down the road. Because of Bob Allen's Ineptitude I am now stuck driving a borderline unsafe vehicle with not a clue about what to do.