Turtle's Trench DRTURL

Review of Adorama

I purchased 2 cameras from adorama. A brand new ni...

I purchased 2 cameras from adorama. A brand new nikon D850 and a refurbished nikon D 7000. I also purchased the insurance for one year that would cover all damages even if a camera was dropped. Within the allotted return time, I decided to return the D850. When I did that I asked adorama representatives if the insurance policy would still cover the D 7000 they said absolutely. So I decided to keep the insurance and pay for it and the D7000 until I've purchased a new model camera for myself. A month ago I dropped the D 7000. It does not work right now. I am trying to return it. At adorama forwarded me to the insurance portion of their organization called new leaf. They could not even find my invoice. I had to provide these people my information that they could not find. For the last 4 weeks I have got nothing but the run around. There was even one representative at new leaf who told me that the insurance policy would not cover a used camera even though it was refurbished. I had asked specifically if I kept the insurance wouldn't cover that camera and I was told yes. I could not be unhappier with the customer service with what I am presently getting this has still not been resolved. a d I paid for all shipping