holly hunter

Review of Crieff Hydro Hotel and Resort

This was our 5th visit to Crieff Hydro ( feb mid t...

This was our 5th visit to Crieff Hydro ( feb mid term break ) I bring my 2 Grandsons who love the hotel and the facilities, Now, i thought seriously of why we keep returning. The executive family room that we always book has everything we need , a bit dated here and there but fine with me. The choice of restaurants , including the new Piccolo pizza Brasserie there is a good choice of menus, however the kids menu is the same in all restaurants and could do with being extended in choices. The indoor facilities for kids that are getting to old for the kids club could do with a re think eg., "The Gallery " could be larger with more choice , and 1 Trampoline in a freezing cold dull depressing room is hardly adequate for the amount of children . What really lets this hotel down without a doubt is the swimmg pool and changing rooms...come on Crieff Hydro , time to get your hand in your pockets. The pool is not in any way child friendly , there is absolutely nothing in its favour , it should be bigger, with slides , wave machines , more family changing rooms etc .
But after much thought i realise why i keep returning and it is without doubt the excellent customer service that this hotel has , the whole team from management ,to front-line staffers excel in intuitive people sense, empathy, and genuineness.and make guests feel comfortable and important;
I will return

Eleanor Bullock and boys age 11 and 6