The staff, from Mr Colli to the assistant GM to Ma...

The staff, from Mr Colli to the assistant GM to Massimo and his team were the ultimate make things work with a sense of uniquely friendly service . Front desk to door men to housekeeping to the dining room people. Teams win, and they are made of individuals. And there are a lot of them. Having been a consistent guest since 1987, and having seen the changes over that period, and having experienced some visits well in the past of confusion with charm , the hotel has it together.
Location is wonderful and the improvements terrific. My only complaint has to do with calling from the outside and occasionally reaching machines rather than people - that can be improved.
As I mentioned, we have been coming a long time, have stayed in the best hotels globally (and many are great), but there is only one place on the Bocca di Leone that makes us feel it is a second home.