I've been to Punta Cana a couple times and this wa...

I've been to Punta Cana a couple times and this was my least favorite resort. No one cares and no one will go "the Extra mile" for you. A month before I arrived. I called to have something set up for my mother in laws birthday. They kept hanging up on me constantly. Finally spoke to the concierge and nothing was done when we arrived or even after. They just gave me a cake from the buffet area and that was it. We arrived at the resort at 2pm. Regulars check in is at 3pm. Our room weren't ready till 4:30pm. The rooms smell and had mold everywhere. My family and I had sore throats every morning. The bathrooms in the buffet area have mold everywhere too. It's diguisting. Chairs are all torn and ripped up. The atmosphere was very dull. No fun activities. The kids club was amazing. I have a 5 and 6 year old and they didn't want to leave that place. They were very well entertained and gave the kids food and prizes for playing games. The restaurants were not the greatest. They gave you a small portion of food, the long waiting was annoying. The best one was probably hibachi restaurant. I will never recommend this resort to any one.