This a below average resort, were multiple booking...

This a below average resort, were multiple bookings in our party experienced many different problems. Do NOT recommend.

This will be long as I want to be detailed about what happened.

After a long flight and arriving at the lobby with all my paperwork around 7pm, I patiently waited in line 25mins which is fine. However when I showed my confirmation papers about my booking I was told I had to pay for my stay when in actuality, I had pre paid. After a lot of explaining of how I pre paid, the employee then changed his story and said someone had checked in under my confirmation number already and said I MUST pay (~1350USD) for my room now or call my booking agent to see if they can sort it out. I asked to use their phone he refused saying it's an international call and told me to step to the side.

I used my cell phone (roaming rates) and lucky was able to get in contact with my agent. She was on her way to catch a flight for her own vacation. It sounded like this wasn't the first time this problem has happened at the resort. After two hours from initial arrival we were offered an "upgraded" room (later found out its the same room I booked just in a different area, another party in our group booked my original room) in preferred section WITH conditions. We had to sign a paper saying by accepting an upgrade, I essentially could not sue for the mix up and I had to put a deposit/hold on my credit card of $250usd until the problem was fixed. The problem was finally fixed on my third day at the resort, because the now larimar resort bookings department was closed on my second day.

I reflected on this experience and found I was lucky to solve this problem with little help from staff employees.

Lucky I was able to make international calls on my cellphone, having the credit limit on my card to pay for an entire stay again (if need be) and being able to take the hold payment (that was later refunded). VERY lucky to get hold of my agent before her flight. BUT what if I couldn't do any of those things...

That was my biggest problem that occurred while many others in our party had food poisoning, one booking had their bathroom flood damaging their belongings and again had problems with employees rectifying the issues.

Quick pros and cons list:

Pros:
Beach
Water & beach Volleyball net, beach soccer, water polo
Resort Mexican restaurant
Outdoor area of resort
Buffet breakfast

Cons:
-AC turned off for a night
-Overall food is below average
-Employees (not the best at English and friendliest)

-Rooms
- activity/excursion salesmen constant and multiple sales pitches a day while trying to relax at the pool

Poor resort standards and will not be staying here again. I'm baffled this is a five star resort with their quality of rooms, food, employees. Side note there are some good employees at this resort, however few and far between.