Rebecca Durbin

Review of Parkway Honda

Everyone's experience may not be the same.

Everyone's experience may not be the same.
Our experience was a good one!
Life threw us a curveball needing a truck for the hubby asap. After hours turned to days. Days turned weeks we found a dodge tradesmen. 2017 62,000 miles. We did our research online about the vehicle and knew the recalls (was only one and didn't pertain to this particular truck) and read all the reviews. We made ourselves knowledgeable before we set foot on the lot. We drove and hour one way.
Neil was our guy for the day. Neil was polite and respectful. He gave us space to examine every nook and cranny. I found a large dent in the drivers side door. Neil confirmed before I even asked that it would be fixed before we bought it. He and my husband took a test drive. Upon their arrival back I could tell by the look on my husband's face we'd be taking the truck home. We followed Neil back to his desk. He sat down and explained option for us to purchase the vehicle. We used our own bank to finance our purchase. We would have to wait 3 days before we could pick up our truck. Not a big deal, we'd already gone almost a month! When returned to the lot to pick up the truck I noticed right away the dent had been fixed but looked bad! I was concerned but Neil met us at the truck and reassured us the dealership would have it fixed where ever we wanted. Well I was upset, but obliged. We came home and got an estimate from a local garage we used a few years ago. I faxed over the estimate and spoke with Mark on the phone. He said no problem! Mark was polite and respectful. He sent a check out and we received it a few days a go. We have an appointment to get our truck fixed at the end of the month! Our experience with Honda Parkway was a positive one. Thank you for making our purchase easier. Should we need another vehicle we will definitely consider them again.