Raymond, a contractor for American, noticed that I...

Raymond, a contractor for American, noticed that I had a cane and was walking slowly. He came up and started asking me questions about my flight and gate. He convinced me that I needed a wheelchair to get to gate 43C, which is all the way at the end of the concourse for American. I have tons of metal in my ankle and right leg from broken femur and compound fracture of ankle. He waited till agent came to escort me in wheelchair through security and to the gate.

Raymond is an above and beyond customer service guy. Reagan National Airport and American are lucky to have him!