This is an update to my previous review.

This is an update to my previous review.

Ultimately my experience with Blackfoot was a good one. There was an issue around communication with my sales person in the beginning that really made me worried about giving them my business. However, once Jason Mitchell caught wind of the trouble he and his staff went out of their way to try and make it up to me. They made good on their promises and delivered the bike I wanted. (I should mention that the bike I was after was pretty hard to find, but they came through even after the messy start.)

I was impressed that they took the time to walk me through the features of the bike, gave me a tour of the shop and let me know about various things I otherwise wouldn't have been aware of. I felt valued as a customer and will strongly consider Blackfoot when I buy accessories, or when I shop for my next bike. My only regret is not going to speak with Jason sooner.

I'm not giving full stars simply because the experience could have been smoother, but like I said, I'm actually pretty happy with the outcome and I would recommend Blackfoot to others. I was a bit of a tough customer since I had a very specific bike in mind and wasn't willing to settle for anything else. I also tend to be slow to forgive, so I think it speaks volumes that Blackfoot was able to win me back over. Good job guys.