Second Stay:

Second Stay:
I have down rated my review of this hotel for several reasons. First, the front desk must have fired, or ran off, the reception staff that was here the first time I stayed here. The person at the front desk was rude and snapped at me - not what I have grown accustom to as someone who stays at Hilton family hotels frequently and has the highest level of reward status possible. Following that, the room I stayed in was simply not up to par. I don't care that I wasn't upgraded (the hotel is booked, and I don't expect to be upgraded all the time), but even for a standard room, the quality was below expectations. Everything in the room, starting with the front door, felt like it was going to fall apart at a moments notice. Indeed, the door itself literally had a piece at the base of it falling off. I will concede, however, that I didn't not call the front desk, so I don't know if any attempt to fix it will be made. My final issue is with the staff at the hotel bar and restaurant. Unlike the first time I stayed here, they were unsociable, and more importantly, could not keep track of what their customers needed. For example, I waited a solid 10 - 15 minutes (which is a long time when you're sitting at a bar by yourself), for a bartender to ask me if I wanted another drink. In fact, the bartender disappeared for about 10 minutes or so. I'm not sure if she was taking a smoke break or what, but the waitress she had filling in was, quite frankly, incompetent. Because of these issues, I have removed two of my five stars from the review, which I feel is still generous. Were this my first time staying at this hotel, I would not return. However, given another opportunity I will offer the hotel a chance to redeem itself, and if it meets my expectations, I will restore the two stars and subsequently delete this portion of the review.

First Stay:
Very impressed with everything. The front desk upgraded my room to a very nice room, and gave me extra cookies! The bar staff were great and sociable, which is something I value in my bartenders. I had good beer and a great room. No complaints here. This lived up to every expectation of a Hilton hotel.