Marlene Rocha

Review of Sheraton Mountain Vista

I was forced to get off of the Hwy because of the ...

I was forced to get off of the Hwy because of the snow that night. It was unsafe to continue driving. I had already been on the road 14 hrs and reached my limit. We (my son and myself) drove around Avon looking for anything that may be available, I was in desperate need of rest. My son who is 15 was received by Kym at the front desk. Justin who is tech savvy was quickly turned away much like at the surrounding hotels by Kym who told him to "look on Google". A little perturbed I walked in myself (initially I had not because there was no parking and again it was snowing) to speak with Kym and ask for a little more effort on her part!! Wouldn't looking up a place to stay on Google be an obvious initial action even impulsive action to the predicament we were in? Needless to say I quickly changed my mind set of asking for management to again asking for help and if there was a room available. I did state that my son had just walked in and was quickly dismissed. Kym agreed to look up the surrounding hotels. Kym asked if I would drive another 20minutes "just down the road" having to remind her it's snowing and I was exhausted!! Kym shared with me the fact that she doesn't drive in the snow, her husband won't let her. That infact that evening he was to pick her up because of the snowy conditions) At the end of the search Kym found a suite on the grounds of the Sheraton. Glad I was persistent. The room phenomenal!! Clean, comfortable, spacious and lets not forget the view.