I know a lot of people are having bad experiences ...

I know a lot of people are having bad experiences with Purolator but for me, my experience was fairly good. I really don't care if they knock on my door or not, because I'm usually at work when they "try" to deliver. When I was out of town and called this location I told them I may not make it back before the 5 day holding period, the lady that answered the phone said she would hold it for me until I could pick it up no problem, and she was quite lovely to talk to. So far my experience has been fairly good.