Nice place but major staffing problems.

Nice place but major staffing problems.
They double billed us for the room. I had to go to the front desk 4 times to get it resolved. The staff could not understand the problem or how to fix it or how to find a manager. Eventually, we found a manager who stated they reversed the second change but would not give us anything in writing and said it would take a few days to apply to the card.

So, that is an extra $600 on my card that I was going to spend on vacation but now can't. Won't be staying here again.