Very nice place, but service staff was woefully un...

Very nice place, but service staff was woefully unprepared for a hard time. We asked for extra linens and were never informed that it would not be possible due to a staff emergency. In fact, when asking if we could get these linens 45 minutes after asking, I was hung up on despite a polite inquiry. I understand that if staff has a medical emergency that we can't get what we asked for but getting hung up on without explanation is really hard to excuse.