TicketKing/Mirvish Productions Reviews

It was easy to use and the cheapest place I could find reliable tickets. What more can I ask for? Its also a local company - I like to buy from such companies when I can.

The website is poorly built. There are no options to transfer tickets. Customer service is unhelpful.

Understand that we're all going through a hard time right now. But I just spoke to Richard who was incredibly rude and argumentative. Asked if I could give my Order# instead of Customer# and he lost it. Said he was going to hang up on me if I asked any more questions. Richard sounds like he needs some support during this troubling time. Hope your company is offering an Employee Assitance Program of some kind and can offer him some coaching.

I was very disappointed with how Mirvish handled the cancelled shows. I got an email stating shows were cancelled and I would get a credit. In the fine print, it said if you wanted a refund to fill out this form. I did that and then 3 weeks later got an email asking if I REALLY wanted the refund? If I got a credit, I would be able to book a similar seat to the show when it reopened - which has not been confirmed if/when it will come back. I again stated I wanted a refund. Another 4 weeks go buy and I get an email saying I need to now call to get my refund. When dialing in, all the prompts say to just fill out the form online, don't call. I kept on the call and the CS rep said, yes, I did need to call. They then processed the refund and told me it would be up to 10 WEEKS to get the money back. So in total, I've had to confirm 3 times, fill out a form and make a call, all while waiting almost 6 months for a refund. I'm lucky that my job is not impacted right now, but if I was struggling to pay bills, this kind of nonsense could be devastating. Shame on you Mirvish!

Terrible and not user friendly at all. I was shocked at how they use such poor technology and make ticket booking so inconvenient. I have never been so frustrated with booking a ticket (in person or online).

I got errors trying to buy tickets to a show at Princess of Wales Theatre

Wow, wasn't expecting the credit card transaction fee to be 40% of the ticket sale. What a ripoff.

Tried to buy Hamilton tickets. Process waiting in line was probably the best part. The website was designed and operates like it's 1999. There is no coded seat map, so one has no idea which section has the most available seating. The option to select best possible seat automatically assigns the $500 premium seat. No real indication of which showings are full and which ones are not.

If you manage to find a seat, you have 15 minutes to purchase the tickets but the timer keeps counting as the website reaches into the depths of hell to get permission from Satan for every single click and page change. Twice I lost the tickets I had been assigned because the timer timed out while the purchase pages were loading. TicketKing capitalizes on that sense of panic by shoving in a useless insurance add-on at the last second.

A sensible man would have left. Would not have given their business to such a horrible service. But I have a wife to please and thus have no principles. May a certain percentage of my funds make their way to your bank account Mr. Jim Aldridge (GM TicketKing). May you use them to buy a shrimp dinner. May that shrimp dinner give you diarrhea for the next two days. You deserve it.

Never had anything but excellent customer service from them.

Incredible customer service over the phone! I called to pick a new date for Dear Evan Hansen and was able to get better seats plus a small refund. This prompted me to sign up for a subscription for my family and had the most lovely exchange with Matt. He was incredible helpful and kind. Highly recommend purchasing a subscription and doing so over the phone!