Crappy customer service and web site. For 12 hrs h...

Crappy customer service and web site. For 12 hrs have been getting Error Code 500 on their web page. Called member svc this morning, and he tells me his is working just fine. I again told him I've tried since last night, and on several different browsers. His response is the same, his is just fine - end of conversation. In other words, he is telling me there is something wrong with me, with no offer to help. I have to actually ask if they have technical support! Only then does he give me their number. But they are not open yet. In the meantime, I have tried at home, at work, and on another person's computer, and still get the Error Code for their web page. How long can it take for them to fix it?? Oh, but it works just fine for them IN THEIR OWN NETWORK. So it must be me!