Extremely disappointed with the way these people h...

Extremely disappointed with the way these people handle their respective positions. I have had a couple of experiences with them-the first simply needing a larger size recycle bin to be switched with the smaller one we had, and the more recent time we paid to have a chair picked up and disposed of. Each of the times required several phone calls, often taking to different people each time, and the overall sense that the left hand didn t know what the right hand was doing. They are super disorganized, always giving promises that they will be over that day-but never following through with this. The office chair we paid to have disposed is still sitting n our driveway, the third day in a row we were assured that it would be gone. How hard can it be?