Review of Embassy Suites Jacksonville

4 years ago

Pros:

Pros:
Room: Clean and HUGE! We stayed in a Double Queen Suite, so it had a separate living room.

Food/Drinks: Fantastic free hot breakfast! They offered anything from freshly made omelets to a yogurt bar. They even have a free Happy Hour where you get free drinks and snacks. (And yes, when I say free drinks, I'm referring to alcoholic ones. Crazy, right?!) We were quite impressed.

Waiting Service: On top of it and polite!

Con:
Front Desk: I'm not referring to all of them. (Chip was wonderful!) But long story ...not so short, we booked our stay through the hotel (not a 3rd party) so we could specify the exact room we were interested in. We even called ahead of time to make sure we could check in at 2 pm instead of 3 pm, which they assured us was just fine. When we arrived, we were told the room wasn't ready and that we would need to come back at 3. A little irritated, I said "Well, what was the point of calling first?" And a different front desk woman asked "Do you want a clean room?". We were shocked that that's how she treats customers. But since we needed to eat lunch, we headed back out. When we came back at 3, we were then told that the room was still not ready and that it would be another 45 min. (Not one apology for the inconveniences yet) Now we're beyond irritated, so we told them we would look elsewhere for a room. A few minutes later they apologized and found us a similar room ready. So we weren't 100% pleased with how things started but everything ended up fine.