Joel Berkowitz

Review of Nova Guides, Inc.

The experience I had with Nova is simply unaccepta...

The experience I had with Nova is simply unacceptable. I booked a tour with them a few days in advance. I spoke with an agent, chose the tour best suited for me, got my confirmation email and was looking forward. As per the email, I was waiting outside my hotel at 2:15, with all the items they recommended we bring. At 2:30 when they still weren't there I called them up. They saw my reservation in the system and simply said "Oh sorry, were having a party, we can offer you a refund." That was it. They never bothered to inform me they won't be able to keep my reservation. They took my money, but never gave me the tour. Had they let me known in advance I would have been able to make alternate plans, but no. They have no customer service to speak of. To say I was disappointed is an understatement.