Bear in mind that some of the hype around The Blue...

Bear in mind that some of the hype around The Blue Door is due to the fact that it's Akron - a cultural and culinary desert. In a town where Chipotle is considered haute cuisine by 95% of the population, any decent food is going to seem extraordinary. That said, the food is in fact very good. It's slightly overpriced for what it is but it's worth that overage for an excellent meal in the sticks of Ohio.

The various warnings here about customer service are fairly accurate; it's erratic - you might have a perfectly fine CS experience, or you might have a rather poor one. But I do believe that the owner is genuinely invested in addressing the customer service aspect of the experience. In the meantime, the food makes up for those kinds of glitches.