I wish there was something less to rate the experi...

I wish there was something less to rate the experience I have had with cust service and digital support from Barnes & Noble since purchasing my Nook Tablet in Dec 2012. I was sold a Certified Pre Owned device in the store and made to believe I was purchasing a new device. It didnt work and i had to have it replaced in July of 2013. I was then sent another CPO device that did exactly the same thing. I was finally fed up and wanted a NEW device which is what I had thought I was buying in the first place and was told they no longer make them and I am pretty much left with nothing!