Dennis P

Review of The Waterfront Beach Resort, a...

Went for Mother s Day Brunch and found it DREADFUL...

Went for Mother s Day Brunch and found it DREADFUL!! I m not sure how long a brunch has been hosted at this hotel but the food and layout was horrendous and for $100 per head was just plain stupid.
Music was too loud so conversation was a challenge but heck there was little opportunity to converse with loved ones as the lines for food separated our party for most of the event. The line to get an omelette, waffle, or slice of beef was about 20-25 minutes!!!! 1 gentleman with 3 skillets for omelettes held up the line that had to be entered to get to the beef, the 1 waffle maker machine or the 1 prime rib station. Appeared to be 600+ people dining and the hotel had 1 station for service!! Normally a carving station is separate from the breakfast foods!! I m sure they saved a fortune on prime rib by making it inaccessible!!
Inside, on the buffet tables, the shrimp were still frozen!! The crab was icy. No salad bar!! In the chaffing dishes the foods lacked flavor.
At the dining table there was no option for a soda and no one to fill a water glass but the wait staff did come around frequently offering champagne.
Gloves on servers hands were non existent. The lady scooping rock hard ice cream was gripping the scooper from the handle to the scoop end trying to get leverage and a glove was necessary. With so many kids wanting ice cream toppings, tongs would have been nice for the cherries so little booger fingers weren t touching all the cherries surrounding the one being picked.
I have been to the neighboring hotels the previous 2 years for Mother s Day and thought we would try the Hilton Waterfront. If you re considering this location for Mother s Day or any other special event I would hesitate. I feel they do not know how to layout an organized event as yesterday I spent more time away from my family than with them because we were constantly in different long lines apart from one another. In addition the food was bland.
I left the hotel yesterday, after the Valet FINALLY found my car, hungry and quite disappointed with the layout, food offerings, quality and flavor of the foods. PLEASE DO NOT BRING YOUR FAMILY FOR A BRUNCH!!!