Would give this place a very low 1 star

Would give this place a very low 1 star
Stayed ON Sunday and it took over an hour to check in. Horrible long line. Bell guy said they were in serious training mode all over hotel because he also had to wait 20 min on phone just to get us in our room that the keys didn't work for. Today we were stuck in a parking garage elevator that broke on the 5th floor and as lady in the hotel with us called for help and panicked.. other guests saved us with no help in sight from staff.. when I seen 1st security person I told them they can cancel call for help. She said no call for help was made and tried to help us and take info.
Getting to our room tonight wow smells like mold. Mind you I had shoes on until I couldn't get ice on my floor so went to another and realized the whole floor is soaked from the ice machine being broke and still leaking.. no wonder my 70 yr old mom is laughing her head off already.. 2 really bad days.. I suggest staying at another nice hotel