G. Yan

Review of Toyota of Alvin

This is the last time we'll be dealing with these ...

This is the last time we'll be dealing with these guys. I'll be advising our friends to stay away from them for repairs.

We took our car in to fix the windows. They took 2 weeks just to replace a wire harness for over $1000. That would have been fine, I understand delays can happen, but when we got the car back, the A/C stopped working when it worked perfectly before. They won't fix the A/C that they messed up and claim we'll need to pay for more diagnostics. Keep in mind the car was taken apart for 2 weeks in their shop.

This has been a disappointing experience. I had actually planned on getting the new RAV4 here but now I'll go to other dealers in Houston. I'll take my car to a repair shop and update on the results.