Alex White

Review of Pavillion Properties

I tried for two weeks to book viewings with Pavili...

I tried for two weeks to book viewings with Pavilion, calling once every couple of days. Every time I phoned they took the same details repeatedly to be passed onto different property managers who never got back to me. Unfortunately makes me think I was never added to the system or never had details passed on.

The attitude of the people repeatedly taking my details was also quite cold - not ideal for customer service. Most of the properties I wished to view were with the same property manager, "Daniel," and at one point I heard the lady mutter "poor guy" under her breath when talking about passing my details onto him. Obviously could have been an unrelated reason for it - but even so it just came across as vastly unprofessional.

Unfortunately do not recommend because of this. Try Direct Lettings in Dundee instead, friendly people who booked me viewings immediately and processed my application within hours.