Brent Osborn-Smith

Review of VHL Heating Ltd

After an initially helpful conversation on the tel...

After an initially helpful conversation on the telephone, subsequent service has fallen far short of what was expected. Despite two follow-up requests, I am still even waiting to receive proper details of the policy to which I signed up. Calls are not returned. Appointments are not kept. Even basic details such as names and addresses are not being recorded properly. Good engineers are being badly let down by a sloppy and careless back-room culture.