Jeremy Schaut

Review of The Dorschel Group

Mini of Rochester has got to be the hardest servic...

Mini of Rochester has got to be the hardest service department I have ever had the misfortune to deal with. At this point I have lost count of how many times I have had my car in the shop and how many calls to the dealership and to Mini corporate I have had to make and here it is 3 years later and I am still having the same problems. To add to it, the service manager will never return a call. I have repeated requested to receive a call from him and he repeatedly has a service advisor call me. This dealership is about to lose a customer because fixing a car is apparently not possible with this group.