Wow looking to change services if something don't ...

Wow looking to change services if something don't change our bill for one month and prorated of 2 weeks was way over $500,00 we only have basic cable and internet with a phone you can only call a county we don't even live in and they said our bill was only going to be 170.00 monthly that was a lie.. Our DirecTV bill was $73.00 monthly with starz movie channel.. Reding all of the bad reviews you would think upper management would fix this broken company...