Maggie Li-Calis

Review of BMW of Mountain View

We ended up in a strange situation where we had to...

We ended up in a strange situation where we had to go to a different service center for repairs and maintenance. A snafu occurred with paperwork details that ended up with us potentially having to pay $1000 for something that was covered under our current lease agreement. Obviously we threw a fit and told the other BMW center that we weren't going to pay it and then we called our normal service center -- Mountain View -- and told them about this messed up situation. And they fixed it for us. Specifically Steve, the sales manager -- just figured out a way to sort it out so we didn't have to pay that ridiculous $1000 that was due to a clerical error. So, THANK YOU Steve!! As usual, the service at this location is top notch.