Called at a desk to leave a message for my special...

Called at a desk to leave a message for my specialist 4 times until they finally answered and told me to tell my primary doctor. I'm pretty they never told the doctor. Also everytime I go to the ER within the pass three years I was suppose to get an IV (was told by nurses and doctors ) but never would get one. I would ask if I still was suppose to and they either wouldn't answer or they would be like "Yes hold on." Usually feel worse leaving then when I go in. The IV thing seems to be common at a lot of hospitals around here. I don't know what happened but the hospitals have gone down in this city and neighboring areas within the pass three years. I use to really like Froedtert but now I only like certain people at Froedtert.