The cardiac dept. is a joke and in need of custome...

The cardiac dept. is a joke and in need of customer service skills and new management. I've been dealing with them from a far for my father and they have been difficult to work with for the past 3 months. I have never in my life have had to call a doctors office 4 times before getting a return call to get important information. Now we need to schedule a cardiac catheterization and they somehow haven't been able to get things approved through insurance for over a week and a half. When I call they have no timeline for me and it doesn't some like they care much. I left a VM to get the procedure number so I can call on my own and haven't gotten a call back from that dept either. When I tried to get connected with a different doctor in the dept that doesn't take weekly vacations the schedulers response was "well everyone else if busy for months, this is why everyone choses Dr. John because he has openings." I'm so glad to hear that people don't chose him because of his excellent work but because he's got openings. If you're looking to feel cared for and have your issues resolved in a timely manner look elsewhere.