Valerie .Schwartz

Review of Gwinnett Place Ford

EDIT: Originally I did not leave a comment, but si...

EDIT: Originally I did not leave a comment, but since they person monitoring the reviews left a comment. I feel like I should give a partial explanation.

I have leased one car and bought two others from this dealership. I can tell you from experience (almost 10 years at this point) that they DO NOT CARE ABOUT YOU ONCE YOU DRIVE AWAY. I have had issue after issue with my cars and when I brought them into get serviced, oh boy the stories I could tell you. I had the service manager say that there was something wrong with the undercoat on my car, the coat of paint UNDER the color and it was causing my paint to chip, but then tell me it was my fault when it came time to fix it. I once had a rental for 2 weeks because no one bothered to tell me my car was ready for pick up. I thought my warranty was still active and before calling me to let me know that it was expired, they preformed services on my car, forcing me to have to pay for services I could have priced out somewhere else. I have spoken to people numerous times about the terrible service I have received and just get the run around. So when the person responding tell me to call and speak with Tom McKnight, there is no reason for me to. I know that if they looked up my account with them, they would see numerous complaints I had already made with them. I'm not sure what they could say to me at this point that I have not already heard. I will NEVER buy a car from this dealership again, which is what I told Herb when he called me asking me to trade in. This place is a joke.