I've had to use their services to access health-ca...

I've had to use their services to access health-care for my child, who is disabled. They are curt, rude, and unhelpful. Agents frequently dismiss or interrupt me during conversation, refuse to answer questions, and lose paperwork. The 30 day window for reviewing a case must not be long enough, because I rarely get a response during the first 30 days. It often takes three or four attempts to accomplish simple tasks (like a change of address). Wait times on the phone regularly exceed an hour or more.