Service team is awesome - sales team is a challeng...

Service team is awesome - sales team is a challenge. Just bought our second car from FM Ford within the past 2 years and as a part of my husband's truck purchase they included something for my Explorer. After the sale, never heard from the sales guy to schedule it. I went by the dealership to schedule it with him and then when I showed up for my appointment they didn't know anything about it. My husband filled out the sales survey as he felt appropriate based on our experience and the sales guy called him to ask him why he rated him low and told him it was $1,600 out of his pocket -- very unprofessional and inappropriate.