Tom C

Review of Complexions Day Spa

I've been about 6-8 times over the past two years ...

I've been about 6-8 times over the past two years for massages. I really enjoy the massage and my therapist is great. I've always been thrilled by the quality of service of the masseuse.

Checkout is always a nightmare. First, there is always a line and I always have to wait 5-10 minutes. Then there is always an issue. Whether they won't accept a coupon, or they can't find your account, or bill you incorrectly...I've never been able to just pay and leave. Finally, as others have pointed out, checkout staff are less than friendly.

It's a shame, I get a great massage but always leave stressed from the checkout experience.