Called here yesterday to book and ask if they coul...

Called here yesterday to book and ask if they could do early check in. They didn't check if they would even have the rooms available before saying no, you have to check in person. We'll, if I'm driving over night 10 hours to come stay somewhere I would like to know if I should leave hours later than I would have liked for recovery time before a major medical procedure for my Veteran husband. I called next door at the Hilton Garden inn. They had no problem helping me, checked immediately and told me that they would be able to get me in at least by ten, I got there early and they still had it ready.