Requested a view of the fireworks side of the buil...

Requested a view of the fireworks side of the building for the 4th of July. Booked long in advance. Was placed on opposite side with wonderful view of AC units. When asked about room change, was told "oops, no rooms available. " When checking in at 4pm, gave the valet ticket to the desk clerk, who said they would retrieve my suitcase from the valet and send it right up. Meanwhile, waited in our room in wet bathing suits for over an hour, when I called the front desk, they said it was on the way. After 2 more hours, I went down to the valet stand myself and observed my suitcase and a backpack (on top of it) against the wall away from the valet area. When I told the valet, he said here take it and handed me the backpack, which was not mine! Completely disorganized and could care less attitude.