V

VIBE HIGHER

3 years ago

I was not pleased with the lack of effort they put...

I was not pleased with the lack of effort they put towards helping me obtain financing. I was told to come out and look at a vehicle after through explaining what I had been through. I was advised to come out anyway touch and feel the vehicle. I did just that and of course got excited and was reassured that they would fight tooth and nail to get me an approval. That did not happen. I was told that they would try to get the denial overturned for me as they did not agree with the bank. I sent over all of these documents for nothing. They didn't even run my application. They didn't even try! They made one phone call and when the bank said no, they lied to me and said they would try, but they did nothing. They ghosted me after. I expressed my discouragement especially after being falsely uplifted, assured only to be let down and haven't received any response, no apology, no empathy, or nothing.

I'll never buy with Gregg Young Chevrolet. That is my final word.

Update 11/13 - Last Saturday, I received another letter saying, try us! We can get you approved! From the same salesman! I texted him and asked to be removed from whatever list prompts those letters. Still no apology, no empathy, no explanation. As long as it's like that, I will not change my outlook.

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