To whom this is addressed to. Google has very stri...

To whom this is addressed to. Google has very strict rules on what is posted. No names, no advertising (including another hospital names) no insults, ONLY experiences. Unfortunately, because you (the owner) are responding to all the very negative comments that go against Google review guidelines, you can't report them and have them removed.
When you get a negative review, if it violates guidelines, request to have it removed, and Don't respond to it. McLaren Caro hospital had a couple negative ones I had removed because they violated the guidelines and now they are at a 3 star.